Terms & Conditions

Terms & Conditions:

Dengan melakukan pembelian dan/atau instalasi dari Sinar Inti Teknologi, pelanggan terikat dan dianggap telah membaca & menyetujui syarat & ketentuan sebagai berikut.

Ketentuan umum berikut berlaku untuk semua transaksi, kecuali jika terdapat ketentuan khusus.

Perihal Pembayaran:

  1. Cara pembayaran CASH / TRANSFER / CEK TUNAI. Tidak melayani jatuh tempo.
  2. Copy slip transfer, copy slip setoran, dan sejenisnya, tidak dapat dijadikan sebagai bukti pembayaran. Bukti pembayaran satu-satunya yang dianggap sah adalah bahwa pembayaran tersebut telah cair kedalam rekening kami.
  3. Pembayaran dianggap sah dan order mulai dapat diproses hanya dan hanya jika pembayaran telah cair kedalam rekening kami.
  4. Kami tidak mengeluarkan faktur pajak. Komponen pajak dan biaya lainnya jika diperlukan, ditanggung oleh pembeli.

Perihal Lain-lain:

  1. Masa garansi unit dan ketentuan garansi dapat di baca di lembar garansi (garansi berlaku hanya untuk unit utama, garansi tidak berlaku untuk asesori seperti kabel, power supply, dsb).
  2. Garansi uang kembali berlaku pada hari yang sama, jika pada kemudian hari terdapat kerusakan, otomatis masuk kedalam garansi unit. Instalasi harus dilakukan oleh teknisi kami sepenuhnya dari awal hingga selesai, dan berlaku sampai dengan instalasi selesai. Jika setelah instalasi hasil tidak sesuai dengan apa yg teknisi kami katakan di awal (sebelum instalasi di lakukan) maka anda boleh membatalkan instalasi tanpa di kenakan biaya apapun.
  3. Khusus perangkat penguat sinyal: perangkat bekerja pada frekuensi sesuai yang tertera pada spesifikasi. Hal-hal berikut tidak menjadi bagian dari garansi unit pada penggunaan perangkat di frekuensi yang tidak sesuai yang disebabkan oleh antara lain tetapi tidak terbatas: kesalahan pemilihan perangkat, terjadi perubahan jalur pita frekuensi pada provider, perubahan perundang-undangan, interferensi/gangguan yang disebabkan oleh perangkat elektronika lain, perubahan pengaturan pada BTS disekitarnya, dan faktor eksternal yang dapat menyebabkan alat tidak bekerja dengan baik.
  4. Pada pengerjaan nanti bilamana ada sesuatu yang akhirnya harus melubangi/memotong dll terhadap komponen bangunan, untuk pengembaliannya menjadi tanggung jawab pembeli/pemilik gedung.
  5. Anti petir hanya berfungsi untuk mengurangi resiko terhadap sambaran petir yang dapat merusak unit, dan tidak dapat digunakan untuk menghilangkan resiko terhadap sambaran petir 100%. Untuk menghilangkan resiko kerusakan yang terjadi akibat sambaran petir, kami menyarankan untuk menggunakan penangkal petir.

Ketentuan Khusus Instalasi Luar Jakarta & Surabaya:

  1. Pembayaran 100% didepan minimal 7 hari sebelum keberangkatan.
  2. Harga diatas belum termasuk akomodasi & transportasi dari kantor kami ke lokasi instalasi pulang-pergi (PP) yang disediakan oleh pembeli, termasuk biaya taxi, airport tax, dan biaya perjalanan lainnya.
  3. Harga diatas belum termasuk alat2 lain yg di butuhkan saat instalasi berlangsung, misal diantaranya namun tidak terbatas pada: tiang/pipa, semen, pasir, pasak, dsb.
  4. Initial purchase kabel dapat ditetapkan untuk item-item tertentu per instalasi unit dan dapat diketahui pada lembar penawaran. Kelebihan atau kekurangan akan dikembalikan atau ditambahkan kemudian setelah instalasi selesai.
  5. Biaya kekurangan dan kelebihan kabel dan biaya2 lain selama instalasi akan di klaim dan wajib dibayarkan oleh pembeli setelah instalasi selesai pada hari yang sama.
  6. Perlengkapan dan peralatan teknis lain yang sulit dibawa oleh teknisi, misal diantaranya namun tidak terbatas pada: tangga, welding, dll, wajib disediakan oleh pembeli atas permintaan teknisi.
  7. Dalam hal terjadi pembatalan karena kegagalan instalasi, maka biaya instalasi dianggap sebagai biaya survei (tidak dikembalikan). Instalasi yang sukses/berhasil tidak dapat dibatalkan.

Syarat & ketentuan diatas dapat berubah sewaktu-waktu dan dapat ditambah ataupun dikurangi mengikuti kontrak penawaran masing-masing pelanggan. Syarat & ketentuan yang telah ditetapkan bersifat satu arah dan mengikat kedua pihak, tidak dapat dinegosiasikan ulang dan tidak dapat dibatalkan.

Product Warranty Policy

PRODUCT WARRANTY POLICY

The Sinar Inti Teknologi Warranty Policy is stated below. If you are ready to return product, please review our Warranty Policy.

Sinar Inti Teknologi Warranty Coverage:
Sinar Inti Teknologi Limited Warranties are provided by Sinar Inti Teknologi and cover defects in workmanship and materials.

Duration of a Sinar Inti Teknologi Warranty Period:
The duration of warranty period is depend on product's model. The warranty period defined in warranty card.

What will Sinar Inti Teknologi do?:
Sinar Inti Teknologi will, at its option, repair or replace the defective product free of charge (except for shipping charges), provided that you notify Sinar Inti Teknologi of the product defect within the Warranty Period for your product, and provided that Sinar Inti Teknologi through inspection establishes the existence of such a defect and that it is covered by the Limited Warranty.

Sinar Inti Teknologi will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. Sinar Inti Teknologi reserves the right to use parts or products of original or improved design in the repair or replacement. If Sinar Inti Teknologi repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. All replaced products and all parts removed from repaired products become the property of Sinar Inti Teknologi.

Obtaining Service:
If your product requires troubleshooting or warranty service, contact Sinar Inti Teknologi directly at the number listed on the website in the support section for your product.

Direct returns may be performed according to the Sinar Inti Teknologi Warranty Policy described in your product manual.

In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled or modified without prior written authorization by Sinar Inti Teknologi.

Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
- The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty

What do Sinar Inti Teknologi warranties not cover?
Sinar Inti Teknologi Limited Warranties do not cover normal wear and tear of the product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. These warranties do not apply to and Sinar Inti Teknologi will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the Sinar Inti Teknologi product specifications including high input voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Sinar Inti Teknologi or its authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings have been defaced, altered, or removed.

DISCLAIMER

SINAR INTI TEKNOLOGI LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY SINAR INTI TEKNOLOGI IN CONNECTION WITH YOUR SINAR INTI TEKNOLOGI PRODUCT AND ARE, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD STIPULATED UNDER THIS LIMITED WARRANTY.

IN NO EVENT WILL SINAR INTI TEKNOLOGI BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT.

Exclusions of the Policy:

If your product is a consumer product, federal law does not allow an exclusion of implied warranties. To the extent you are entitled to implied warranties under federal law, to the extent permitted by applicable law they are limited to the duration of this Limited Warranty. Some states and provinces do not allow limitations or exclusions on implied warranties or on the duration of an implied warranty or on the limitation or exclusion of incidental or consequential damages, so the above limitation(s) or exclusion(s) may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights which may vary from state to state or province to province.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, UNLESS SPECIFICALLY AGREED TO BY IT IN WRITING, SINAR INTI TEKNOLOGI
(a) MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN MANUALS OR OTHER DOCUMENTATION PROVIDED BY IT IN CONNECTION WITH THE PRODUCT; AND
(b) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES, COSTS OR EXPENSES, WHETHER SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF SUCH INFORMATION.

THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER'S RISK.
WARNING: LIMITATIONS ON USE
Please refer to your product user manual for limitations on uses of the product. Specifically, please note that Sinar Inti Teknologi products are not intended for use in connection with life support systems and Sinar Inti Teknologi makes no warranty or representation in connection with any use of the product for such purposes.

Frequently Asked Questions

Berikut adalah daftar pertanyaan yang sering dilontarkan oleh pelanggan atau calon pelanggan kami berkaitan dengan produk-produk Sinar Inti Teknologi:

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Refund & Product Warranty Policy (2)

REFUND POLICY
In case the result after installation by our official technicians is not as promised on the agreement before, we will give your money back. In fact, for installatoion in Jakarta & Surabaya, you may pay after the installation, no deposit required.


REFUND TERM AND CONDITION

  1. Installation must done by our official technician.
  2. Before installation, technician would analyze all things including your needs, current signal condition, etc, which then describe what you will get after installation, including but not limited: the coverage area, signal strength, operator supported, etc which become the Installation Agreement. Installation will begin when you okay and sign the agreement. If the result of installation is not as promised on the agreement before, then you may cancel your order and ask for a refund or you may update your order to the higher repeater product which more suitable to your need, otherwise the installation is succeeded and you may not to cancel nor change to other repeater product type.
  3. The refund is valid for the product only, exclude all the handling or/and shipping charges or/and banking fee if any.
  4. Refund will be processed for order with partial or full initial payment. Of course you won't get refund for any order which installation goes first and payment later.

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Some other clients

Surabaya

  • Tel: (+62-31) 592 6097
  • Fax: (+62-31) 591 3433
  • Email: mail@sinarintiteknologi.com

Jakarta

  • Tel: (+62) 0812 1205 8970
  • Fax: (+62-21) 2950 6929
  • Email: jakarta@sinarintiteknologi.com